Solutions

Utility Providers

Our services allow mobile/fixed line operators, electricity distribution companies and other utility companies to focus on their core activities of growing the base and increasing revenue — without worrying about bad debt.

Business Opportunity

How do you offer postpaid services on prepaid platforms — such as instalment bill payment plans — to the growing number of prepaid consumers who want affordable and flexible payment schemes?
How do you achieve advance sales and process payments for this type of transaction at cash office locations?
How do you mitigate the risk of losing customers in light of impending tariff increases?
How do you reduce the risk of customers bypassing the meter?
How do you guarantee a constant revenue stream every month?

Our Solution

Advance Utility Sales Service

Advancing sales reduces the risk of bypassing as a lending facility exists — customers are incentivised to stay connected.
Provides the core system with a technology stack to do collections for postpaid services.
Customer profiling helps understand data better and structure payments based on usage patterns and floats.
This service helps to significantly reduce churn rates.
Electricity distribution companies get the opportunity to pioneer this service, boost revenue and become a perfect case study to competition.

The Process

USSD/SMS Purchase & Recovery

USSD/SMS Purchase

Customer dials USSD code (e.g., *140#) or sends an SMS request

Eligibility check and credit rating assessment performed

Based on credit rating, loan options are presented to the customer

Load granted and utility units (electricity token, airtime, etc.) dispensed

Channel Sales Recovery

Customer recharges their account through any available channel

Advance Service is queried before any unit token is generated

The necessary deduction amount is sent to the service before vending